The Voice of House of Ikigai

House of Ikigai 

1-Values and Purpose

2-Will never say

3- Educates

4- Ethical Sale

House of Ikigai 

1. Values and Purpose:

Stands for empowering others

Self love

Lifting people up

Authencity

Care, Kindness Compassion, 

Patience

Being authentic

Respect 

Harmony, Proportions, Balance

Helping others see their beautiful potential

Place of positive purposeful being

Safe comfortable place

Non-judgement

Keen to genuinely care  

Optimistic

Joyful 

Honest and Kind

Seeing good in others

House of Ikigai

2. Will never say:

There’s nothing we can do

Not my responsibility 

You knew about the risks

Not my fault

Just because

I told you so

It doesn’t matter

It’s going to be a scratch 

The Botox is going to “kick in” , instead use optimise.

We DO NOT use the term “Top Up”, we “Review and Adjust”

We never use the word TRY

(You either do or you don’t)

Never talk badly of others

Never speak badly even of other who have spoken “badly” of us.

We DO NOT take offence, as it is not personal.

People say and do things for the benefit of themselves.

Example 

Even if anyone encourages us and hints for us to speak badly of other people we will say 

“Our purpose/ what we believe in/ what we do/ what we love about what we do is…”

“Serving you/ giving you the safe comfortable space / the kind compassionate environment, here to look after you”

To guide the conversation back to purpose and client themselves.

House of Ikigai

Educates: 

By asking WHAT questions 

What are your goals?

What are you hoping to achieve?

What are you doing towards these goals?

WHY questions sounds and feels like judgement, and put people on the spot

What questions are kinder and more practical 

What are your expectations?

What are your experiences? 

We always gather all information before sharing information or giving advice.

This way, it is coming from a place of listening and care, rather than judgemental teaching 

Always, ask all the questions to show interest, and to genuinely take mental notes and care. Practice this, daily within and outwith the organisation. Come from a place of “how can we serve better?”

Behavior

Why It's Important and Impactful

Maintaining Eye Contact

Looking directly at the speaker can convey interest, engagement, and respect, which can help build trust and rapport.

Nodding and Using Facial Expressions

Nonverbal cues such as nodding, smiling, and other facial expressions can indicate that you are attentive and understanding what is being said, which can help create a positive and safe space for communication.

Avoiding Interruptions

Interrupting can be a sign of disrespect, and it can also disrupt the flow of conversation. Allowing the speaker to finish their thought before responding shows that you're respecting their perspective, which can help build trust and rapport.

Asking Clarifying Questions

If you're unsure about something the speaker said, asking for clarification demonstrates that you're paying attention and interested in understanding what they're saying. This can help ensure effective communication and prevent misunderstandings.

Paraphrasing

Restating what the speaker said in your own words can help ensure that you understood them correctly. It also shows that you're engaged in the conversation, which can help build trust and rapport.

Avoiding Distractions

Focusing on the speaker and avoiding distractions like phones or other devices can help create a positive and safe space for communication. This shows that you're fully present in the moment and actively listening, which can help build trust and rapport.

Showing Empathy

Demonstrating that you understand and care about the speaker's feelings can help build trust and rapport. It can also create a more positive and safe space for communication by showing that the speaker's feelings are important and valid.

Summarizing

Summarizing the main points at the end of a conversation can help ensure that everyone is on the same page and that important information was not missed. It can also help show that you were actively listening and engaged in the conversation.

Being Present

Being fully present in the moment and actively listening to what the speaker is saying can help create a positive and safe space for communication. It can also help build trust and rapport by demonstrating that you're interested in what the speaker has to say.

Acknowledging Feelings

If the speaker expresses strong emotions, acknowledging and validating their feelings can help build trust and rapport. It can also create a more positive and safe space for communication by showing that the speaker's feelings are important and valid.

Workshops to be engaged in 

Effective communication 

Colour Communication workshop

The Aesthetic archetypes

Comfort talk

Professionalism and Ethics 

House of Ikigai

4. Ethical sales

Ethical Sales in Medical Aesthetics

As medical aesthetics continue to grow in popularity, it's important to ensure that sales practices in this industry remain ethical and patient-centered. Ethical sales practices prioritize patient safety, informed consent, and realistic expectations, and can help build trust and long-term relationships with patients.

Behaviours for Ethical Sales

Here are some behaviours that can help ensure ethical sales practices in medical aesthetics:

Behaviour

Reasons Why It's Effective

Prioritize Informed Consent

Informed consent means that patients fully understand the risks and benefits of a treatment before agreeing to it. This can help prevent misunderstandings and ensure that patients have realistic expectations for their results.

Provide Transparent Pricing

Clear and transparent pricing can help build trust with patients and avoid any confusion or miscommunication regarding costs. It also shows that the provider values honesty and transparency.

Focus on Education

Education is key to ensuring that patients make informed decisions about their treatments. Providers should take the time to explain the science behind treatments, possible outcomes, and any associated risks or side effects. This can help build trust and demonstrate a commitment to patient education and empowerment.

Prioritize Safety

Safety should always be the top priority in medical aesthetics. Providers should ensure that they are trained and experienced in the treatments they offer and that they follow all necessary safety protocols. This can help prevent complications and build trust with patients.

Respect Patient Autonomy

Patients have the right to make their own decisions about their treatments, and providers should respect their autonomy. Providers should not pressure or coerce patients into treatments they are uncomfortable with or do not fully understand. This can help build trust and create a positive patient-provider relationship.

Avoid Overpromising

Providers should be honest with patients about the expected outcomes of a treatment and avoid overpromising or making unrealistic claims. This can help prevent disappointment and build trust by demonstrating a commitment to transparency and honesty.

Provide Follow-Up Care

Follow-up care is an important part of ensuring patient safety and satisfaction. Providers should be available to address any concerns or questions patients may have after their treatment and should provide clear instructions for aftercare. This can help build trust and demonstrate a commitment to patient care.

Conclusion

In conclusion, ethical sales practices in medical aesthetics prioritize patient safety, informed consent, and realistic expectations. By following these behaviours, providers can build trust with patients, create positive patient-provider relationships, and prioritise patient safety and satisfaction. It's important for providers to continuously evaluate and improve their sales practices to ensure that they remain ethical, patient-centered, and effective.

This is an evolving dynamic document that continues to grow and is updated every year. Kindly review this document annually

Any questions please contact clinical director Kevin Kit